Your questions, answered

Welcome to Masterstixs, your family-based business creating custom vinyl stickers right here in Sydney, Australia. We've gathered some of the most common questions to help you understand our products, process, and commitment to quality. If you don't find what you're looking for, please don't hesitate to contact us!

Frequently asked questions

From sticker durability to custom designs and delivery, we've got you covered. Explore our FAQs to get all the details you need before placing your order with Masterstixs.

About our stickers

 Yes, our stickers are made with high-quality vinyl that is both waterproof and weatherproof, designed to withstand the elements.

  • Can they go on cars, drink bottles, or laptops? Absolutely! Our durable vinyl stickers are perfect for personalising cars, drink bottles, laptops, and many other smooth surfaces.
  • How long do they last outdoors? Depending on conditions, We offer a variety of finishes including glossy, matte, and holographic options. Please check individual product descriptions for available finishes.
  • Will the colours look exactly like the photos? We do our best to represent colours accurately, but due to screen variations, there might be slight differences.
  • Do they peel off easily or leave residue? Our stickers are designed for strong adhesion but can be removed without leaving residue if done carefully. Refer to our sticker care guide🙃

Custom orders
  • Can I get a custom name or design? Yes, we specialise in custom names and unique designs! Visit our 'Custom Decals' page to learn more.
  • Can I choose colours, fonts, or sizes? For custom orders, you can often specify your preferred colours, fonts, and sizes to create a truly unique sticker.
  • How do I request a personalised sticker? You can request a personalised sticker through our 'Custom Decals' page or by contacting us directly via [[email]].
  • Do you design from scratch or just edit existing designs? We can do both! We can create designs from scratch based on your ideas or modify existing ones to suit your needs.
  • Can I see a preview before it’s made? Yes, for custom orders, we provide design proofs for your approval before production begins.

Ordering & processing
  • How long does it take to make my order? Production times vary depending on the complexity of the order, but we aim to process all orders within 3-5 business days.
  • When will my order be shipped? Your order will be shipped immediately after production is complete.
  • Do you offer express or priority processing? Yes, express processing options are available at an additional cost. Please contact us for details.
  • Can I change or cancel my order after placing it? Changes or cancellations can be made within 24 hours of placing your order. After this, production may have already started.

Shipping & delivery

Shipping costs depend on your location and the size of your order. Yes, tracking is available for all domestic orders. You will receive a tracking number once your order has shipped.

  • Standard delivery within Australia typically takes 5-7 business days after dispatch.

Payment & policies
  • What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment options.We offer refunds or replacements for items that are damaged upon arrival. Please refer to our returns policy for more details.
  • What happens if my item arrives damaged or lost? Please contact us immediately if your item arrives damaged or is lost in transit. We will work to resolve the issue promptly.

Bundles & discounts

Do you offer bundles or discounts? Yes, we frequently offer special bundles and discounts. Keep an eye on our website and social media for current promotions!

How our process works
  • Can I design my own sticker or do you design it for me? You can either provide your own design or we can help bring your ideas to life.
  • What exactly can I customise (name, colour, font, shape, size)? For custom orders, you can often personalise the name, colour, font, shape, and size of your sticker.
  • Can I send you my own image or logo? Yes, we welcome you to send us your own images or logos for custom sticker creation.
  • Can you recreate something I’ve seen online? While we can't directly copy copyrighted designs, we can create a similar style inspired by your ideas.
  • Do you do fully custom designs from scratch? Absolutely! We love creating unique, custom designs tailored just for you.
  • How do I place a custom order? Head over to our 'Custom Decals' page for a step-by-step guide on how to place your custom order.
  • Do I need to message you first or order straight away? For complex custom requests, it's best to message us first so we can discuss your vision.
  • What information do you need from me? The more details you provide about your design, colours, size, and desired style, the better we can match your expectations.
  • Will you send me a design proof before printing? Yes, for all custom orders, we will send you a design proof for your approval.
  • How many revisions can I make? We typically offer up to two revisions to ensure you're completely happy with the design.
  • Can I see what it will look like before you make it? Yes, through our design proof process, you will see a digital mock-up of your sticker.
  • What happens if I don’t like the design? We aim for 100% satisfaction. If you're not happy after revisions, we'll discuss options to ensure a positive outcome.
  • Do I get to approve the final version? Yes, your final approval is required before we proceed with production.
  • Can I choose the size exactly? For custom orders, you can specify your exact desired dimensions.
  • Will the colours match what I see on my screen? We strive for accuracy, but screen calibration may cause slight variations in colour.
  • Can I pick different fonts or styles? Yes, we have a wide range of fonts and styles available for customisation.
  • Can you match a specific theme (cute, aesthetic, bold, minimal, etc.)? Yes, just let us know your preferred theme, and we'll design accordingly.

Still have questions?

If you can't find the answer you're looking for, our friendly team at Masterstixs is here to help. Reach out to us directly, and we'll be happy to assist!