Your questions, answered

Welcome to Masterstixs, your family-based business creating custom vinyl stickers right here in Sydney, Australia. We've gathered some of the most common questions to help you understand our products, process, and commitment to quality. If you don't find what you're looking for, please don't hesitate to contact us!

Frequently asked questions

From sticker durability to custom designs and delivery, we've got you covered. Explore our FAQs to get all the details you need before placing your order with Masterstixs.

About our stickers

 Yes, our stickers are made with high-quality vinyl that is both waterproof and weatherproof, designed to withstand the elements.

  • Can they go on cars, drink bottles, or laptops? Absolutely! Our durable vinyl stickers are perfect for personalising cars, drink bottles, laptops, and many other smooth surfaces.
  • How long do they last outdoors? Depending on conditions, We offer a variety of finishes including glossy, matte, and holographic options. Please check individual product descriptions for available finishes.
  • Will the colours look exactly like the photos? We do our best to represent colours accurately, but due to screen variations, there might be slight differences.
  • Do they peel off easily or leave residue? Our stickers are designed for strong adhesion but can be removed without leaving residue if done carefully. Refer to our sticker care guide🙃

Custom orders
  • Can I get a custom name or design? Yes, we specialise in custom names and unique designs! Visit our 'Custom Decals' page to learn more.
  • Can I choose colours, fonts, or sizes? For custom orders, you can often specify your preferred colours, fonts, and sizes to create a truly unique sticker.
  • How do I request a personalised sticker? You can request a personalised sticker through our 'Custom Decals' page or by contacting us directly via [[email]].
  • Do you design from scratch or just edit existing designs? We can do both! We can create designs from scratch based on your ideas or modify existing ones to suit your needs.
  • Can I see a preview before it’s made? Yes, for custom orders, we provide design proofs for your approval before production begins.

Ordering & processing
  • How long does it take to make my order? Production times vary depending on the complexity of the order, but we aim to process all orders within 3-5 business days.
  • When will my order be shipped? Your order will be shipped immediately after production is complete.
  • Do you offer express or priority processing? Yes, express processing options are available at an additional cost. Please contact us for details.
  • Can I change or cancel my order after placing it? Changes or cancellations can be made within 24 hours of placing your order. After this, production may have already started.

Shipping & delivery

Shipping costs depend on your location and the size of your order. Yes, tracking is available for all domestic orders. You will receive a tracking number once your order has shipped.

  • Standard delivery within Australia typically takes 5-7 business days after dispatch.

Payment & policies
  • What payment methods do you accept? We accept all major credit cards, PayPal, and other secure payment options.We offer refunds or replacements for items that are damaged upon arrival. Please refer to our returns policy for more details.
  • What happens if my item arrives damaged or lost? Please contact us immediately if your item arrives damaged or is lost in transit. We will work to resolve the issue promptly.

Still have questions?

If you can't find the answer you're looking for, our friendly team at Masterstixs is here to help. Reach out to us directly, and we'll be happy to assist!